Aishuwerya P.

Dear Customers, please don't take the One Assist service. They are useless. They are fake! I purchased One Assist service with MI Redmi Note 3. My phone recently broke after it fell. When I called them, I was told the delivery people will come and collect my handset, but unfortunately I was not available at my place that time. After 2 days One Assist Agent called me and told they will be temporarily closing my claim and I can reopen immediately after I call them. But when I called them back for reopening, they said the claim will be opened in 24-48 hours. Like this, they told me for 1 month! I was helpless. When I told them to transfer the call to their superior they would either say the supervisors are currently not available, they are in meeting or they are busy. Many times I was told callback would be arranged, but not even once I got a call.
I would call the One Assist agent everyday, for nearly 20 days and each day their reply would be same "Wait for another 24-48 HOURS". Each call requires at least 1 hour because the agent would put the call on hold for so long. Finally, after a month, they confirmed that my claim cannot be reopened! They took 1 month of my precious time just to give me this reply! Had i known before I would have serviced my phone in private stores. After all reopening a claim requires just 1/2 an hour maximum and purposely they delayed for 1 month so that I would give up and repair my handset on my own. Excellent tactic you guys! Is this how you treat your customers? How can you be so irresponsible?

PLEASE DONT PURCHASE ONE ASSIST INSURANCE. WORST EVER!