I ordered over a month ago and my order still has not even been shipped. When I contact customer service (4 times now) they all give me the same generic scripted response that they are sorry and their orders are usually received within 12 days and I should receive mine within a week Looking at online reviews on several sites, I now see that this is actually very typical. No one gets them on time. I highly do NOT recommend ordering from them. Their shipping charges are outrageous and then they don't even ship anything in a timely manner. Super disappointed. They also made it so I am now blocked fom seeing the status of my order, probably due to my complaints. You can honestly get a similar item from Walmart or Walgreens photo centers at a better price, quicker, and with much better customer service.
Hi Aimi, I'm sorry that it arrived crooked! Please reach out to us at support@collage.com and we are more than happy to help you with this! Have a wonderful day! :)