Aikeen L.

Basically, bought a bunch of stuff off Buyee and the first few were fine. Here's where the problem kicked in: One seller was letting go of 2 boxes of stuff, which was supposed to be sent to the warehouse together. The seller accidentally sent the stuff separately and basically the warehouse received two separate domestic shipments instead of one. I know the weight of the product, and so when Buyee quoted the weight to be slightly heavier than the combined weight for both boxes, I proceeded to check out because everything seemed perfectly normal.

One day later, the shipment was shipped and I got the notification to settle my outstanding shipment. To my horror, it was the same product number and name, with the same exact weight that was quoted. Basically Buyee ONLY CONVENIENTLY told me that the seller split the domestic shipping into two by mistake and they couldn't so anything about it because I already paid for the shipment.

So here's the thing:
1. I've received the parcel and weighed the parcel with the packaging still intact and it was less than HALF the weight quoted. This meant that Buyee didn't even weigh the actual parcel and just conveniently quoted a random figure which jacked up shipping costs. Secondly, they made me pay for the other half of the parcel to be shipped out with THE EXACT SAME WEIGHT, and I know for sure it's not gonna be that heavy. Basically I paid double of shipping +20 bucks for the misquoted weight. I sent screenshots via email and they basically said "we will get back to you".

Just 5 minutes ago, my second parcel was notified to have been shipped and they CONVENIENTLY replied saying that they couldn't do anything about it now. Seriously?

1. Buyee will choose to ignore you when it comes to payment issues and complaints they find difficult to deal with even though they messed up

2. Buyee is obviously ripping your money off by misquoting the weight of parcels

3. Buyee is denying of themselves scamming customers even after pictures of proof.

I can speak both Japanese and English, but communication is still an issue because BUYEE SIMPLY CHOSE NOT TO COMMUNICATE.

This is the last straw for any service, I'm outta here. By the way, this is my first time trying out Buyee. Been using other proxies and never have I been ripped off to such an extent before. Mind you I'm not even complaining about their hidden costs which other proxies like zenmarket make transparent unlike Buyee. This incident just made me feel that Buyee treats all their customers as money harvesting animals. Case in point, just look at the shipment details for the same items.

Use at your own risk.