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As my title says, they pockets the sales tax/GST component on returned items. I purchases clothes and returned them and received a refund minus import duties and GST 10%. Only when I asked about the discrepancies in the price I paid and received as a refund after 30 days, they credited my account with import duties. But they are telling me that I'm losing the 10% GST. Be aware if your net-a-porter order is delivered from overseas. I live in Australia and it was shipped from Hong Kong.
Tip for consumers:
If you return the items, you will lose import duties and sales tax/GST depending on where you reside. For OZ customers, you will not get the GST back. You're better off buying from other retailers.
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