Ahsan K.

Ordered a chair, was told it would be delivered a few days later, but no chair arrived. Called Wayfair who have literally no clue on how to resolve the issue and told me they were chasing the courier for an update.

One of the worst companies I have dealt with on the internet - useless problem solving skills, use an incompetent courier (DHL in my case) and don't appear to have a proper process in place for dealing with formal complaints. I would will not be using this company again and do not recommend to anyone if you value your sanity.

Do not shop with these guys if you appreciate your sanity! Bunch of absolute charlatans. Returned an item over a month ago, still waiting for refund. Continually fobbed off via email and now having to go through the inconvenience of trying to get my money back via trading standards/credit card company. The worst shopping experience I've ever had.