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Ahnalira K.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Business, Jobs

Member since March 2017

  • Reviews

    2

  • First Review

    1

  • Thank Yous

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Review Distribution

2 Reviews by Ahnalira

7/16/17

I hired this company to write a customized business plan for $2400. 00 based on a sample Mr. Butler sent me with gorgeous graphics and a conversation we had where I explained to him that I was choosing him rather than paying $500 for template because I wanted his professional help determining accurate numbers to plug into the financials.

It would have been professionally accurate for him to tell me at that time that: 1. His company didn't supply any of the graphics; graphics other than financial graphs were my responsibility. But he didn't. It would have also been appropriate, I believe, for him to tell me that he didn't provide any type of consulting with figuring out the numbers--he just plugs in whatever he is given. But he didn't.

He required full payment before I ever saw a rough draft, and it was disappointing, to say the least, to discover I'd been misled through omission.

In addition, he led me to believe that his company had experience with my industry then wrote a marketing strategy that was clearly designed for a different industry. Perhaps, if he had dialogued with me at any point before requiring final payment, he would have written a marketing strategy that reflected the industry accurately.

I decided, at a certain point, that I would just have to do the work that he didn't do. I found appropriate images and did the necessary work in photo shop to make them look professional. I edited and rewrote the copy, and I figured out how to convert the Word document to a PDF because he didn't think it was his professional responsibility to give a completed product.

Do I have a business plan now? Yes. Customized by me. The $500 template would have taken me about as much work as the $2400 customized plan.

3/9/17

I like to support internet businesses so it saddens me to report that Fiverrr earned less than one star from me after my experience with them. Tony_boi943 was the particular seller I used. He made promises to answer questions and reply "usually" within 5 hours, but actually responded once every 24 hours if I was lucky--not even taking the time to answer my questions but always remembering to ask me for a five star review.

Not only were the files poorly labeled so that I had to guess which file was specific to which fulfillment requirement, he sent files that wouldn't open in any of my programs and, ignored all of my requests for help. I tried to cancel the order when his reponses started taking so long, but he refused the cancel (apparently sellers have to approve cancellations) and then he complained to me--still not answering my questions-- when I didn't give him a five star review.

I contacted Fiverr support, and they continually referred me back to the seller to work it out and asked me to keep them posted. When I finally told them I would be contacting my credit card company to dispute the charge, they did finally send me links to help open some of the files I couldn't access and told me I would be restricted from their site if I disputed the charge. Why those links weren't sent to me right away--and put on the website along with the files--is something they will work out for themselves, I suppose, if they want to run an internet business that has any kind of customer support.

In good conscience, I have to steer others away from this business.
Respectfully,
Ahnalira Koan

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Ahnalira Has Earned 3 Votes

Ahnalira K.'s review of Fiverr earned 3 Very Helpful votes

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