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1 Review by Ahmed

BoxHop

BoxHop

12/10/15

Unfortunately I shipped 3 packages from AMAZON; two packages processed; and third not till now for more than 7 days. And When I communicate with them no response and once they replied ; they said we'll update you shortly, I told them to give me estimated time with no response at all.

Also They deducted the two packages fees twice, I don't know if it's bank issue or their problem. With my experience with them; they can do it.

Don't even try to use them .. They are the worst company I see

To: help@boxhop.com
Subject: RE: A New Package Has Arrived! [ ref:_00D309tI._50060uaNt8:ref ]
Date: Wed, 9 Dec 2015 08:51:07 +0000

HI team;

Please let me know if you missed last package or how much time my last package process will take? I need to ship the other packages.

Your response is strange for me really

> Date: Tue, 8 Dec 2015 15:42:31 +0000
> From: help@boxhop.com

> Subject: RE: A New Package Has Arrived! [ ref:_00D309tI._50060uaNt8:ref ]
>
> Hi Ahmed,
> Thank you for contacting BoxHop.
> Thank you for your patience. We are working with our warehouse team to process your package. We will provide you with an update shortly.
>
> Best Regards,
> The BoxHop Team
> --------------- Original Message ---------------

> Sent: 12/8/2015 10:24 AM
> To: help@boxhop.com
> Subject: RE: A New Package Has Arrived! [ ]
>
> This is not acceptable at all ignoring our mails and package not released yet .. Release or say it's missed
>
> ________________________________
>
> To: help@boxhop.com
> Subject: RE: A New Package Has Arrived! [ ]
> Date: Tue, 8 Dec 2015 06:14:26 +0000
>
> Team;
>
> Any update here?
>
>

>
>
>
> ________________________________

> To: help@boxhop.com
> Subject: RE: A New Package Has Arrived! [ ]
> Date: Mon, 7 Dec 2015 09:04:52 +0000
>
> Hi Team;
>
> I know that package reached since 5 days; but not processed. Anyway check attached invoices. The strange thing that my account is premium; so what about other account classes?
>

>
>
>
> > Date: Mon, 7 Dec 2015 08:05:31 +0000
> > From: help@boxhop.com

> > Subject: RE: FW: A New Package Has Arrived! [ ]
> >
> > Hi Ahmed,
> >
> > Thank you for contacting BoxHop.
> >
> > We have reviewed your account and can confirm that your package tracking number was delivered at the warehouse. We have reached out to our warehouse team to confirm the status of your package. Can you please reply back directly to this email and provide a copy of the order confirmation for package tracking number 1Z1384770302235950 which shows more details for the items in your package, (merchant, items, colors...etc.) to help us match it to your Suite.
> >
> > Best Regards,
> >
> > The BoxHop Team
> >
> > --------------- Original Message ---------------

> > Sent: 12/5/2015 7:45 AM
> > To: help@boxhop.com
> > Subject: FW: A New Package Has Arrived!
> >
> > Hi team,
> >
> > 3 days and till now my package not processed, can I know what is the estimated time?
> >
> > My previous packages proceed on the same day but this now not yet, I don't like this delay really ...
> >
> > ________________________________
> > Date: Thu, 3 Dec 2015 17:36:52 +0000
> > From: noreply@boxhop.com

> > Subject: A New Package Has Arrived!
> >
> > [BoxHop] <http://www.boxhop.com>
> > You Have a New Package!
> > Dear Ahmed,
> >
> > Great news! We have received a package for you via UPS (tracking number 1Z1384770302235950).
> >
> > We will notify you when your package has been processed. You can then log in to your BoxHop account and set up your international shipment.
> >
> > Log in to BoxHop<https://www.boxhop.com/login>
> >
> > Thank you for using BoxHop! If you have any questions, please email help@boxhop.com<mailto:help@boxhop.com>
> >
> > Regards,
> > The BoxHop Team

Ahmed Has Earned 1 Vote

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