Ahmad A.

Here is my chat record with them for cancelling a flight 20 minutes after booking:

AHMAD
Hi, 12:54 PM

You are now chatting with Warner

AHMAD
I want to cancel my recent booking:
XXXXXXXX 12:54 PM

WARNER

Thank you for choosing Cheapoair.
12:54 PM

WARNER

All Fares/Charges Quoted on this chat would be the "total price per person"

In case of any technical issues, if our chat gets disconnected, you are advised to chat again at a later time.
12:54 PM

WARNER

Hello Ahmad. 12:54 PM

WARNER

I will help you with the same, Ahmad. 12:55 PM

WARNER

May I know the billing phone number or the billing address with the zip code please for the purpose of verification?
12:55 PM

AHMAD
XXXXXXXXX 12:55 PM

AHMAD
XXXXXXXXXXXXX 12:55 PM

AHMAD
XXX XXX 12:55 PM

WARNER

Thank you for the verification. 12:57 PM

WARNER

The amount is not charged yet. Shall I cancel it? 12:57 PM

AHMAD
Yes, please 12:57 PM

WARNER

I am sorry you are charged for it. 12:58 PM

AHMAD
But I have 4 hours free cancellation 12:59 PM

WARNER

The total refund you would get back is CAD1020. 61 within 7 to 14 working days. 12:59 PM

WARNER

Shall I cancel it? 12:59 PM

AHMAD
1029. 61 1:00 PM

AHMAD
Right? 1:00 PM

WARNER

No, the rest of the amount is our service fee which is non-refundable even within 4hrs. 1:00 PM

WARNER

You would get back USD1020. 61. 1:01 PM

AHMAD
That was not mentioned in the free cancellation policy note 1:01 PM

WARNER

You must cancel it now as there would be a cancellation fee also after 4hrs. 1:01 PM

AHMAD
I want to cancel it, but that that 9$ charge was not mentioned before 1:02 PM

AHMAD
Your website should reflect it when you are charging people, not at the refund! 1:02 PM

WARNER

No, our service fee is not part of the cancellation policy that you read. 1:03 PM

WARNER

It is different and it is non-refundable. 1:03 PM

AHMAD
OMG, all this should be clear at purchase time 1:03 PM

AHMAD
This way, you will easily lose customers! 1:04 PM

WARNER

I am sorry for the trouble caused. 1:07 PM

WARNER

But, you get the full refund of the ticket amount you paid but not our service fee. 1:08 PM

AHMAD
Anything that you are saying now, should be clear at purchase time. 1:08 PM

AHMAD
I don't care about the 9$, but you made a bad reputation for yourself 1:09 PM

AHMAD
I'll save this conversation and make online reviews about that. 1:10 PM

AHMAD
Please finish the process 1:10 PM

WARNER

Shall I cancel it? 1:12 PM

AHMAD
Yes 1:12 PM

WARNER

You will get back CAD1020. 61. 1:14 PM

WARNER

I have sent an email to you that you need to acknowledge please. 1:14 PM

AHMAD
Ok 1:14 PM

WARNER

Please check your emails. 1:15 PM

AHMAD
I did 1:16 PM

WARNER

Thank you. 1:18 PM

WARNER

Your booking is now cancelled and you will receive an email regarding cancellation shortly.
1:18 PM

WARNER

Is there anything else I may assist you with?
1:18 PM

AHMAD
You may assist yourself with clarity of process!
People are not stupid!, They undestand what you're doing here! 1:19 PM

AHMAD
Goodbye 1:19 PM

WARNER

I am sorry for any inconvenience caused. 1:23 PM

WARNER

Thank you for contacting CheapOair. Have a nice day!
1:23 PM