A H.

Order process was easy.

Getting the tent? IMPOSSIBLE.

Contacting the company for issue resolution? IMPOSSIBLE.

There does not appear to be customer service reps at all. No matter what time you call, the lines are busy and eventually you get told to leave a message and then it hangs up on you. Nobody responds to the messages.

Chat through the website? Good luck with that. I got an answer once and a promise for a followup that never happened. I was told that Fedex could not deliver based on a bad zip code. Really? The zip code was correct. I have gotten packages from Fedex before at the same address. Zip codes are a USPS thing, as well.

Email? Finally got a response from a tersely worded email where I asked how to get my money back because nobody answered me. I am told they are refunding my money. I have to see if it actually gets refunded.

I would have been ok with them sending the tent I purchased, but apparently they do not have the ability to supply what they sell.

Do not order from this company.