A H.

I had a burnt out bulb after 11 months a replacement was sent out at my cost but under Warranty. The newer light (updated version) burnt out after 3 months... this is the response after I returned it at their request, my cost, for troubleshooting...

The results came in and the failure was due to heat exhaustion. The tech believes that maybe they are not getting enough air to cool the heat bands... we will absolutely not be refunding a kit that was purchased 15 months ago. Making a warranty claim does not somehow extend warranty coverage.

Further I submitted the same review on their website and they removed it I suspect they remove all unfavourable reviews... buyer beware...