Member since December 2017
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I purchased True Religion jeans x 2 pairs and only realised that the transaction is via Borderfree once I got a PayPal receipt. I then got a confirmation of order followed by nothing....nothing....nothing. 3 weeks later....nothing. True Religion said they'd follow up but it was up to me to check in again for status in 9 working days. Borderfree send an auto reply each time I email.
The worst international service I've ever come across with ZERO customer care. I'll never use either company again. There are plenty of others with great service and the delivery time between US and Australia is usually within the week. Borderfree couldn't be less professional in the modern era of international deliveries.
My advice: AVOID LIKE THE PLAGUE.
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