I too have ordered from this website, and after placing my order and paying on my credit card, on closer inspection of the website it is quite clearly VERY DODGY! They are actually in China. I have emailed "kate green" also and asked to cancel my order and be issued with a full refund, but been told I must "obey" their rules and pay 15% handling charge. Their email address no longer appears to be working and all my correspondence with them is bouncing back. AVOID, AVOID AVOID them at all costs!