"Support" is non-existent and documentation supplied when they eventually send you the download link is pitiful. When I asked for more details to modify template I was told by a very rude person (Austin Poff) that I have to contact someone else for support and he had a major attitude problem with any query I had.
When I complained about the template they said I didn't buy the template from them (even though it's sold on their site!) and so they wouldn't give a refund. Templates may look good but you're on your own if there's any problems. They are more expensive than most other companies so totally not worth the hassle in dealing with them.