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5 Reviews by S

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Everlane

Everlane

10/16/17

Everlane stands out from among other ethical shopping options by being remarkably reasonable (and transparent, of course) in its pricing as well as by offering consistently high quality products. I have never been disappointed by an Everlane purchase and have not yet had to return any product.

J.Crew

J.Crew

10/16/17

JCrew is definitely improving its wares again! I feel very satisfied shopping there. Their silks, especially, are ever so elegant.

Victoria's Secret

Victoria's Secret

10/16/17

Victoria's Secret is, of course, a classic for women of all ages. It's been a bit less exciting lately since they stopped all their non-underwear offerings. In addition to letting go of their clothes (which were excellent), they've most recently stopped swimwear too. Please bring these back, VS. We miss them!

CouponCabin

CouponCabin

10/16/17

I have actually been a longtime member of Couponcabin and have used it to save at least a couple of hundred dollars over two years, which is nothing to be scoffed at. However, they have a very faulty technical system and that is coupled with a less than optimal customer service team.

1) Couponcabin has a rule about not allowing members of a household to avail of the "members only" offers. Which is a confusing rule to begin with because it's not like members of a household would confer with each other every time they are making a purchase. Especially once you install the couponcabin sidekick app which reminds you to check their offerings before you shop.

2) Their system of identifying so-called violators of their terms is by using IP addresses. This is EXTREMELY problematic given how many people might be using the website at coffeeshops or other public places. Or, in my case, using a building wifi. How IP can be a reliable way of determining household is beyond me.

3) I was recently blocked from Couponcabin and had my account permanently closed. Their reason was that multiple members of the same household availed of their special offers. At the same time that my account was shut, they also shut the account of a friend in my building. As I explained to Couponcabin, us using the same wifi is not the same as us living in the same household. That is an absurd claim. They then emailed both of us saying that we had opened multiple other accounts using the same IP address. Which, of course, we hadn't. Shouldn't the existence of a number of accounts at the same IP suggest that many people are in fact using it and therefore it is probably a public wifi???

4) While couponcabin paid me most of my pending balance, they refused to extend the same courtesy to my friend from the building. So the friend whom I referred to Couponcabin is now out a bunch of money that he spent upon my referral. This is grossly unfair to both him and me. I do not understand why they would apply the rules differentially like this.

We have exchanged many back and forths with the Couponcabin customer service team, and frankly, they only reply with rather curt and rude scripted emails. They do not respond to specific questions and explanations.

I would not say that you shouldn't use Couponcabin, but if you do, be extremely careful. Otherwise you might end up spending a lot of money thinking you are getting a good deal and end up having spent more than you might have otherwise. Simply because Couponcabin decides to rescind its coupon to you.

I also expect that if at all they reply to this complaint, it will be in the standard "we have very few rules" script that they have already used in response to other similar reviews on Sitejabber. I find this kind of customer service, without regard to longterm users, to be rather shocking in today's day and age of excellent customer service.

I'd also like to add, as a final point, that it is rather insulting on the part of Couponcabin to assume that some people might have the time and energy in their lives to set up endless Couponcabin accounts just to "violate their terms and condition". The simpler answer must be that their identification system is so patently faulty.

ModCloth

ModCloth

8/11/17

I really can't believe how disappointing Modcloth has been over the past couple of years. I used to buy my dresses almost exclusively from this one website. I loved that they offered merchandise for a vast array of body types including me (I am very petite). I used to be able to buy beautiful fit and flare frocks as well as sexy date-night bodycon dresses. I was hard pressed to shop for just one item at a time. But now, I find it almost impossible to find even one dress worth buying. They've definitely upped the twee element but completely done away with the uniquely sexy charm these clothes used to have. We don't need all the clothes to be so damn cutesy and/or generic. I know my review isn't going to bring back the original merchandising team that allowed me to enjoy so many years of beautiful dressing but I felt like venting my sadness and now I have. I'm sorry you're no good anymore, Modcloth.

S Has Earned 19 Votes

S A.'s review of J.Crew earned a Very Helpful vote
S A.'s review of ModCloth earned 11 Very Helpful votes
S A.'s review of CouponCabin earned 7 Very Helpful votes

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