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Order 5 pillows for Christmas 3 weeks ago - Got the email below Unfortunately, we aren't sure if your pillow order will arrive in time for Christmas.
Due to the unexpected popularity of custom pillows and pillowcases, and a blizzard that stopped production for several days, the facility in North Carolina that hand makes each item is having a difficult time keeping up with production.
While the production facility is working overtime, 7 days a week, to get caught up, we can't be sure your order will be made and shipped in time for Christmas.
Unfortunately, we can't provide a timeline of when your pillow will ship. You'll receive a shipping confirmation email with tracking information when it does. REALLY? If you can't keep with production you shouldn't be in this business
Adry G.'s review of Collage earned a Very Helpful vote
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Hi Adry, this is Shell with Collage.com. I'm so very sorry this happened! You're absolutely right and this is unacceptable! I'd love the chance to make this right for you. Please email me at support@collage.com and in the subject line please put "Attn: Shell Sitejabber" so I know it is you. I look forward to hearing from you and have a wonderful day!