Adrienne W.

I booked 3 rooms in mid-May for early August so my family could celebrate our 75th birthdays and I checked their website every few weeks to make sure things were okay. I even called the hotel directly but I was told that since I used Booking.com I had to communicate directly through them. When I tried to take with someone at Booking.com, it took me about 30 minutes searching to find a phone number and then another 30 minutes hold time before a real person answered who assured me everything was arranged.
When my daughter arrived at the hotel, she discovered that we HAD NO rooms reserved at our beachfront hotel on a busy Saturday. Snice she has a Marriott business account and lots of shuffling by the hotel clerk, she was able to secure 3 rooms but they were not on the same floors as we had hoped. The clerk said this often happens with reservations made through Booking.com and that she tells people to use other sites!