I started doing surveys earlier this year and cashed out once for $49 with no problems. I let my points build up for a couple of months and tried to redeem 1st week of November. I had like ******* points so I needed customer support approval. Guess what... now they don't know me. Repeated emails, give us your PayPal verification email, anything not to pay up. I filed a complaint with the BBB so hopefully I'll get my money someday. UPDATE: On November 15, Survey Junkie sent me an email saying they put all my money in my PayPal account, which I immediately transferred to my bank. Hooray!