Yelp decides what reviews stay and which ones get deleted. Totally bogus. I have real life customer coming in to my business and writing great reviews about my place and yelp decides to filter them out of my page. Yelp only helps you if your paying them, if not they treat you like garbage and do whatever they want with your page. I spoke to customer service and tried to provide proof that these were real customers and they didn't care. I hope google reviews takes them out of business.