Adrian T.

I've been using this site for online purchases since 2016 and have made close to 100 purchases. All purchases went smoothly with the exception of one where the seller sent a wrong item. Seller made good on it by sending the correct item and didn't require me to send the wrong item back. I've also had sellers willing to support (i. E. firmware/software updates... etc) a product more than a year after I have purchased them. All in all, a very good experience to date.

TL: DR - BEST TO AVOID!

Ordered(in Jul 2018) a remote control toy for a present. Toy arrived with missing parts. Contacted seller and seller said he/she would send over the missing parts. Waited close to two months and a package arrived. However, it was not the missing parts. Contacted the seller once again. Seller once again said he/she will send over the missing parts. Had to waited close to another two months and a packaged arrived. Once again without the correct missing parts! Tried to contact the seller once again, but the seller has gone quiet and is ignoring all contact attempts.

Contacted Lazada customer service. They tried to contact the seller but received no response from the seller after a week or so. Seems like they cannot even control the sellers on their platform. So, in the end they say they cannot do anything and it's my problem to sort things out with the seller. During the email exchanges with Lazada, it's quite obvious to see that the people replying do not bother (or cannot read) as replies on different days are sometimes the same canned or "cut and paste" answers.

Do yourself a favor and don't waste your time and money on this e-commerce platform. There are so many better ones out there.

Oh yeah, their site doesn't allow you to leave negative reviews. So, take all reviews with a bucket of salt.