I booked a trip to London from Tenerife on Monday this week. When I received the email from them, the return flight was confirmed however the departure flight was pending for confirmation. I thought it was just a matter of time to get it confirmed, nonetheless, one day before traveling with them I didn't have a confirmation yet so I decided to call. What a surprise I got when they said my flight won't get confirmed and I had to sort myself out somehow!
Hi Adrian,
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.