Adrian S.

I wanted to like Threadflip and gave them many chances as a seller and as a buyer.
I like that they offer full service, returns and free shipping.

They're iPad app could use some more attention.

My request for a full service kit arrived after 4-5 weeks.

I ordered an item from their warehouse. After 3.5 days it wasn't shipped.
Customer service said give it a few more days. After 8.5 days I wrote again explaining that I'm moving and won't be able to access my mail for much longer. 2.5 days later they acknowledged one of my 5 orders by canceling it saying that the item is no longer available.

I tried to respond via the iPad app and there was no way that I could find to view what I was typing because the program is set up for a PC and cuts off the right hand side of the page after about 6 words. (Hitting the return button only sends the msg rather than starting a new line and placing the curser at the end of the line and scrolling also doesn't work.)

I recommended that rather than just advising customers to wait a few more days for a refund, they may consider offering us an incentive to shop with them again. I missed out on other listings while spending two weeks waiting on them.

While it was a frustrating experience, the good news is that it's only clothes and not healthcare, politics, investing etc. so they can't cause too much damage.