Adrianne W.

I have been a customer since 2013. I not only have my website with Vistaprint but I have purchased business cards, pens, flyers, signs, etc.

My website was set up for automatic payment. Recently they have been having some type of system issues where they email me saying my payment declined and my website was being cancelled. I would reach out to them and check with the bank. Each time there wasn't an issue with the bank it was with VistaPrint. Throughout this headache my website always still worked.

A few days ago I got an email saying my website was being cancelled yet again for non-payment. I figured it was the same scenario, so I checked my website and it wasn't working. I reached out to VistaPrint and I was told my payment didn't go through. I explained that it's the same card they've been using. The customer service rep told me that the reason my payment declined was simply because I didn't have enough money to cover it? That's how you treat a customer of 6 years that has NEVER missed a payment?

It took multiple chat sessions, a conversation with a manager and 3 different forms of payment to get their system to work. It's insane! I wasted more than an hour of my day trying to get my website up.

As soon as I can rebuild my website somewhere else I will be leaving. I am looking right now. They will not get another dime from me.