I needed some items for my sons 18th Birthday. Ordered as soon as lockdown started to try and ensure got them for my sons Birthday over a month later. Initially ordered through Dawsons who have always been brilliant. Unfortunately they didn't have in stock, rang me to inform me and refunded immediately. So I chose Bax as they said items were in stock and 1 item would be despatched when in stock few days later. Never received one of packages. Came from Mondial Relay then Hermes. Hermes said it was delivered even though we were at home. Had to reorder items on Amazon who delivered promptly. Trying to contact them is almost impossible, sometimes wait up to an hour then get cut off. When did manage had to sign declaration that not received package, then no correspondance. Had to chase 3 times and fobbed off. Had to resolve eventually through PayPal. Took 2 months to get money back. They also advertise themselves as based in Folkestone. They may have an office in Folkestone I don't know but the company and products are not in the UK!