I've only had 1 problem with body candy over a. Of years. I purchased a read CZ Nose piercing That turned out to be kind of multi colored purple. I am trying to be happy with it but it is not what I wanted. Other than that I have had years of value And excellent quality merchandise. Customer service has been very helpful anytime I needed to contact them. Recently my post office Returned an order Without Me receiving it. Body Candy has already re shipped it.