I needed a document from quadratec so my shocks could be posted to me. Emailed both customer service and info emails and also tried them online. Waste of time. More than $600 at stake! Internatioal buyers need to be proactive when making a purchase and deal with sales reps rather than the online check out option especially when youre getting your items sent through to a freight forwarder. Quadratec have great presentation and catalog so if you're making a formidable purchase then deal with the people there rather than a website! Their customerservice and info emails have both been discontinued.