Booked hotel - arrived 2pm New Years Eve Pattaya, abusive Hotel refused to accept my gf Thai official Id card so refused us entry. Booked and paid hotel no 2 - arrived to closed Hotel. On hold Expedia over hour - they confirmed they had booked us into another hotel further inland and said they had phoned to check! - arrived at Hotel no 3 after a quite a trek to find no staff - saw a number on reception so called it - it was manager to say he had never even spoke to Expedia and had no Rooms - called Expedia in uk at own expense many times but after midnight realised that they had abandoned me, my partner and 2 kids to see in the new year homeless looking at rats and prostitutes trading - appalling, dreadful could of been killed for the luggage and camera equipment! They dont care about people at all