After much deliberation of where to buy new linens we decided on Flax Linens- it was a big deal for us to spend a lot of money on linens so it was incredibly disappointing when after waiting a month for the shipment to arrive, we received the wrong item (top sheet, no duvet cover). After about 20 attempts to reach the company via online chatting and phone calling, we disputed the the charge with our credit card company. What happens is every time someone at their customer service call center says they will have a specialist call back- but they never ever do. We are still in the middle of this and it is such a nightmare. Who wants to spend their time with this? Cannot believe a company in this modern day can get away with being so corrupt!