Aditi P.

I purchased an order about 2 weeks ago and paid extra for standard 7 day shipping-- It was supposed to get here December 12th. When I went to track my package on December 10th, it said that it was still in England. So I waited. The tracking site then said my package would arrive on the 16th so I was patient. When it didn't come on the 16th, I emailed customer service (because I couldn't find a phone number to call) and I got an automated email saying that they would get back to me in 24 hours. It's been more than 24 hours-- about 72 hours more than 24 hours, and still no response! I went to track my package today and it said it was missent! Are you FREAKING KIDDING ME. This is the most ridiculous process in the world. Not only did I pay for 7 day shipping but NO ONE responded to my email. They don't even have a customer service number for you to call. You can bet I'm posting this review on EVERY review website and telling all of my friends to NEVER shop at Nasty Gal. How DARE you take advantage of people like that. Some of us have to work hard for our money. You should be ASHAMED of yourself. I am normally a very patient person (since I waited for so long for this damn package) but not after I've been taken advantage of. You can bet your asses that I'll make it so that no one ever shops at nasty gal or is taken advantage of like this EVER again.

I am absolutely FURIOUS with this company. Let me tell you something, I am extremely understanding. Having worked in the service industry before, I understand what it's like to be unnecessarily berated by a customer. It sucks. But boy oh boy is this necessary. I have spent $125 on not one, but TWO dresses from this website. That's $125 EACH. This is $250 I don't have because I'm a college student who is so broke that my bank account LAUGHED at me when I had to shell out $250. But let me tell you why I had to buy two dresses in the first place.

I'm in a friend's wedding in November and she recommended we buy our dresses from JJ's house and I happily obliged. I knew being a bridesmaid was going to be a monetary commitment so I saved up for the occasion. When I bought my dress online, I made sure to obsessively check and recheck the sizing chart and measure myself. As my measurements matched up with the size 6 on their size chart, I ordered a size 6. Mind you, I didn't have an extra $20 to shell out on custom sizing because I also had to worry about buying shoes for the wedding and paying for my tuition fees, textbooks, etc. (a necessity, some would say, for a college education). So I bought this dress, confident a size 6 would fit. When I tried on the dress, not only did the size 6 not fit (the sizing chart was completely wrong) but when I emailed them asking to exchange the dress for a size up, not return it, EXCHANGE IT (they wouldn't be losing any money here folks), THEY REFUSED. The email basically said "you should've read our return policy so sucks to suck." So that was the first $125 down the drain. After a few emails back and forth they halfheartedly offered me a 30% discount on my next purchase, which I took because you best believe I wasn't about to go down without a fight.

So I bought the same dress, one size up, and when it came, would you believe it, the dang zipper would get stuck about halfway up the dress. I tried corsets, watched countless youtube.

I guess I should've expected cheap quality but lil ol' me, a naive college student in thousands of dollars + $250 in debt thought that companies were actually reliable and trustworthy these days. GUESS NOT.
So I tried corsets, watched countless youtube video, did every DIY tip and trick in the book until I had exhausted all of my resources, options, and patience. And what did I have to show for it? Not a bridesmaid dress that fit, that's for sure. I tried for a solid week. Finally, when I got the zipper up, I rejoiced (it was short lived) and laughed out loud which was a mistake because apparently dresses from JJ's house aren't built for laughter (or movement for that matter) because would you believe it the teeth on the zipper of dress #2 separated permanently, so much so that I couldn't get the dress off for a solid 15 minutes and then had to struggle to just slide the dress down my fat, now very pissed off, $#*!. At least it didn't happen while I was walking down the aisle thank God but now I have to spend another $30 on alterations so that I can be my friend's side on her special day.

Moral of the story: save your time and take your money elsewhere because JJs house, much like my ex boyfriend, is so utterly and embarrassingly disappointing. Seriously. If I were the CEO, I'd stop production with my head hung in shame but before I lost everything. Speaking as an economics major, at this rate, you're going to lose your customers, your business because at this point the cost of trying to be a better company outweighs any foreseeable benefits. And any respect you may have earned at all ever, well you can kiss that goodbye too, because you can bet your disappointing $#*! that I am going to write a scathing review on EVERY review website I can find. A warning to every customer: take your business elsewhere. Do better JJs house.

Sincerely,
Pissed off Polly