I subscribed for a trial in order to find a book that I did not and immediately cancelled my subscription so I would not be charged. To my surprise, I woke up with a 10.70$ charge, even though I tried to cancel the damn thing 3 times. I have opened a case with them, hopefully I will get a refund, because I did not even use the subscription and I their cancellation process is just horrible, you have to pay attention the fine print, after clicking the " cancel my subscription" button that takes you to a page where you have to click: " yes, I agree" and then to another page where you have to click " no, thank you, I don't want this subscription anymore" and so on and so forth. You are mmocking your customers with this process.
Hi Adina, we're sorry for the confusion. It sounds like this charge is related to a duplicate account or unsuccessful cancellation, as it is impossible for us to bill a canceled account. We'd be happy to look into this with you, so please email us at help@scribd.com and update your review with your ticket number. We'll follow up from there and make sure this gets taken care of for you. Thanks!