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Adina M.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Entertainment

Member since June 2020

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1 Review by Adina

I subscribed for a trial in order to find a book that I did not and immediately cancelled my subscription so I would not be charged. To my surprise, I woke up with a 10.70$ charge, even though I tried to cancel the damn thing 3 times. I have opened a case with them, hopefully I will get a refund, because I did not even use the subscription and I their cancellation process is just horrible, you have to pay attention the fine print, after clicking the " cancel my subscription" button that takes you to a page where you have to click: " yes, I agree" and then to another page where you have to click " no, thank you , I don't want this subscription anymore" and so on and so forth. You are mmocking your customers with this process.
Jerry G. – Scribd Rep
Hi Adina, we're sorry for the confusion. It sounds like this charge is related to a duplicate account or unsuccessful cancellation, as it is impossible for us to bill a canceled account. We'd be happy to look into this with you, so please email us at help@scribd.com and update your review with your ticket number. We'll follow up from there and make sure this gets taken care of for you. Thanks!

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