This card was offered as a payment method for tax returns. It's trash! Serve.com sent me two emails a day telling me to enroll in direct deposit. It was confusing because I was supposed to get my check directly deposited anyway. As it got closer to when I was supposed to receive my checks, it got extremely annoying!
Now I got my refund and I can't use this card anywhere. I tried to pay bills, no-one accepts it. I tried to withdraw money from my bank and its ATM. No deal. I can only withdraw up to $400 a day from certain 711 stores.
The MoneyPass app you need to download and use to find compatible ATMs is also trash. They lead you to little hole in the wall places that almost don't exist. I couldn't find one open.
My other option is to drive an hour away to the nearest Wal-Mart, stand in line for hours and supposedly withdraw up to $2900 a day. I hope my contractor doesn't mind getting paid in payments. I hope I don't lose the cash.
Yesterday I spent several hours trying to withdraw money. I went to one Wal-Mart, stood in line for 30 minutes only to be turned away. They said the card wasn't allowing me to withdraw any amount of money. I called the Serve customer service number for the 5th time. Those operators are clueless. She kept asking me if I want a new card or to change my pin. I kept explaining to her, as I did others, that I need to withdraw all my money at once. She said there was nothing wrong with my card. I got transferred over to American Express, waited 20 minutes and when someone finally answered, they couldn't hear me. They hung up on me.
OMG! I lost my sanity at that point!
I drove another 45 minutes to the next Wal-Mart. I figured something was wrong with the system. Same problem. I asked for a supervisor and was ignored. I called Serve again. I got a rude operator and argued with her for a while before she finally told me about the RIA money pick up. Its not called a withdrawal, so nobody knew what I was talking about. Like I said, clueless!
So, the Serve website says you can receive up to $2900 a day. Not true. You can only get $2500 at a time.
Wal-Mart's prices to "withdraw" money and cash government checks are significantly less expensive than using this card.
My plans have been put on hold. I've wasted so much time and gas on this card. I can't transfer my money into my bank account where I can withdraw it for free. It pushed me into an emotional breakdown!
I will NEVER use or recommend this card again. As a matter of fact, I'm taking the American Express stickers out of my shop window and will no longer accept American Express at my place of business.
One photo is a screen shot of the serve website where it says you can send yourself up to $2900. That's a lie!
The rest are in order as you search for a way to access your money. One shows the balance with no options. You have to figure it out yourself.
Then you get some vague options. Look at the silly name for the option I needed.
When you click on ATM withdrawal, it requires you to download an app that doesn't work.
Bottom line, Serve.com and its products are trash!