Adeline R.

Sure, I love good snacks, but the entire experience has been completely frustrating. My mom originally purchased a three box subscription as a gift for me. However, because of how poorly their ordering system is set up, she was accidentally charged for six boxes instead of three. Basically, when you place an order there is no way to tell whether it went through, so she ended up ordering the same product twice without even knowing it. She contacted them and was told there was nothing she could do, so she just went ahead and gifted me all six boxes instead of three.

I procrastinated about even using the gift voucher because when I visited their website for the first time, there were no clear instructions on how to even redeem the gift voucher. When I finally got around to figuring it out, it was not user-friendly, as I suspected, and it took me a long time to find the right way to use the gift voucher.

Finally I figured out how to order the first box, only to have it not arrive. I logged on to see if I could find any information, and it showed my February box under the tab of boxes already received. It even showed all of the snacks I presumably got. So much for the surprise. I never even received an email saying the box shipped, and it was due to arrive almost a week ago today.

Then, when deciding to contact them about this issue, I discovered they do not have telephone support. Probably because they don't want to deal with all their disappointed customers. When I went to email them with my problem I was informed that "Sorry, we're closed until Monday." It is early in the day on Friday, and they've already closed up shop?

Let's just be clear; when the three boxes are up, I won't be ordering more.