addie f.

I have never experienced such terrible service and the worst part was the owner. I brought my i phone 6 plus in for a simple screen replacement. The phone was FULLY functional and there was nothing wrong with it besides the cracked screen. I waited 2 and a half hours and then they told me somehow a circuit was disconnected or whatever and the phone wouldnt turn on. They told me they would send it off to their lab tech to fix it. This was on a monday and they told me it would be ready that saturday at the latest. Well saturday rolls around and theres just more excuses. Their story constantly changed and tried to blame the broken circuit on me. I run 2 businesses from my phone. One is private counseling so people's mental health was on the line since they had no way of getting into contact with me and the other is volleyball coaching. I missed out on a $400 training session. I asked if they could please get a manager in contact with me and they said she wouldnt be in until monday so i called monday and spoke to the owner. He was the biggest jerk i have ever experienced in customer service. He laughed in my face when i asked "so if the phone cant be fixed then would they replace it" and he said "no then you just have a broken phone and its your problem". I told him i was going to write a bad review because of how rude he was and this was his exact words: "Are you threatening me? I will come to your work and play this recorded phone call to your manager because you are the worst client ive ever experienced. You obviously know nothing about customer service". He said "my job (working at massage envy) is a joke and that no one comes her anymore" (which isnt true ive sold 50 memberships this month alone). He just laughed. I stared crying at work because i couldnt believe how an owner could be so rude to someone who cant run their business because his employees messed up my phone. I called my boyfriend to vent and my boyfriend called the owner. My boyfriend said"were you aware you made my girlfriend cry at work?" and the owner said "no and if you have a problem with it you know where to find me ill be here all day." when my boyfriend refused the owner egged him on and then hung up. I honestly couldnt believe the whole situation. My point basically is never come here. The owner is no better than their ability to fix anything