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Laptop Battery arrived with a large crack in the unit. I got with the Live Chat expecting to get an RMA and Return label. 30 minutes later, I've still not been able to 'convince' the person on the other end that I want to return the item and get a refund, per their policies. I have been told that there will be a refund within 2 days, but wasn't provided with an RMA or Return Label, nor was I given any kind of confirmation.
I will give it two days, but don't expect much. Thankfully, I got the transcript of the chat prior to it being closed out.
Adder C.'s review of Tmart.com earned 8 Very Helpful votes
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Hi adder,
Sorry to tell you that we do not find your order from your name.And from your detail, our colleague had confirmed you refund without return the item, so please wait for patiently. Thanks for your understanding. Have a nice day.