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Adaobi O.

Contributor Level

Total Points
80

1 Review by Adaobi

  • Grubhub

5/15/19

Juan Pablo Galue never showed up with my family's supper yet he marked the tracker as 'delivered the items'! I waited for him for 40 min at the lobby of the Royal Pacific Hotel, next to the place where other companies deliver food. I saw many food deliveries happen but ours never came. Yet I left my room number and my phone number in the delivery instructions. I called Juan's number shown on the tracker. He claimed he showed up and didn't see me! How can he SEE me when he doesn't KNOW me?! I immediately called customer service but the lady just kept repeating "I'm sorry about that. Unfortunately all I can do is offer you two $25 vouchers as compensation, and only one voucher can be used at one time." I was nonplussed. What? Your driver doesn't deliver my food and all you can do is offer me opportunity to shop twice with you?! And I paid $USD60.07 plus tip for that unfulfilled order! I even offered to pay extra for the driver to turn around to bring my family's supper but she just kept repeating the compensation as all she can do. As a cherry on the pie, at the end of the call, she told me to hold on for a brief survey on how well I have been served on a scale of 1 to 5. How darnedly crass! GrubHub is a TERRIBLE company. Please steer clear. Check out BBB to see the gazillion complaints. They are just beyond terrible. I'm disputing the transaction with my credit card company.

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