- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Another great order from Luisaviaroma. Great sale price and free shipping to boot. Taxes and gratuities included. Great.
Bought a shirt from McQueen NYC, Madison Avenue over the phone. It was the only one left in my size anywhere. They honoured the Black Friday sale on the previous Monday and shipped shirt, received by Thursday morning. Thanks again.
I have ordered several times before. It's better now because taxes and duties are included in price, $20 shipping fee. Called for tracking number and was disconnected. Within seconds a team representative called me back. Amazing
Both items arrived as ordered in perfect condition, both Alexander McQueen items at 50% off. Fast shipping and taxes and gratuities included in price. Thanks again.
Bought a rare Vuitton bag with my credit card. Are at deal. The next morning I received an e-mail asking for Canadian Citizenship documentation AND a bank statement? To show I had made the purchase! I declined ( I would NEVERTHELESS send sensitive info like that across the Internet). I phoned the toll free number and asked why they needed any other info for this credit card info. They said they do it for first time customers with purchases over $1000! I declined and cancelled the order. No way ANYONE gets that sort of info! My online bank statement showed the purchase pendin. Next day the full purchase went through! I informed TD Visa of the situation. When I called the company again the representative was defensive and quite abrupt.
The money was refunded the next day, to their credit. Why on earth does The Real Real require sensitive info? Don't ever send it.
CANADIANS BEWARE.
When the purchase was refunded the total was $83 less than the original price! Apparently TD, and I am sure ALL Canadian banks do the same. When making a purchase the bank charges a " buy" rate and if you return a purchase or cancel an order that was being processed, the bank charges you a " sell" rate in converting currency! So you could be out big dollars depending on cost of said purchase! I am pretty sure most Canadians are unaware of this bank " practice".
Good news is I fought TD and got the difference ( in less than 24 hours) refunded.
* The RealReal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Adam,
I wanted to follow up on our previous message. Please understand that our account manager requires additional information for all new customers with high-value international orders. This is ultimately for the customer's protection. This process alleviates fraudulent orders from occurring.
Hopefully, our resolution has been accommodating. Please feel free to reach out to us if you have any further concerns.
Adam S.'s review of Farfetch earned a Very Helpful vote
Adam S.'s review of MATCHESFASHION earned a Very Helpful vote
Adam S.'s review of The RealReal earned 21 Very Helpful votes
Adam S.'s review of Alexander McQueen earned 7 Very Helpful votes
Adam S.'s review of LUISAVIAROMA earned 2 Very Helpful votes
Adam hasn’t received any thanks yous.
Adam doesn’t have any fans yet.
Adam isn’t following anybody yet.
Empty.
If you are thinking of purchasing something with The Real Real, please reconsider. I purchased an...
I sold a pair of brand new leather booties. When I purchased they were final sale so couldn't...
We're so glad to hear that you've had such a positive shopping experience Adam! Thank you for taking the time to share your feedback and we look forward to providing you the same service in the future!
Sincerely,
Farfetch