Adam P.

It all started so well at the back end of 2015. Site designed and approved, everything looked good, had one point of contact, made it very easy.

Unfortunately the day after agreeing everything the gentlemen left and that's were the trouble started.

We were asked to send over information we had received as this was stored on the gentlemens laptop which they didn't have access too. Very good of Visualsoft management to let information be stored locally rather than on a central server.

After this staff started rotating like you wouldn't believe. I can't count how many members of staff we have been through over just a period of 6-9 months. However this was the least of our issues.

We decided we would take out a social management and SEO service all be it quite expensive. We asked if we could start the services once we had gone live (This ended up being in May this year) but lone behold they started straight away. We were at this point promised a Q1 plan... to this day we have never received this.

Problems then further escalated as work was 2 to 3 months behind and yet we were being charged the full £1800. Once we complained they seemed to sort out the issue after blaming Christmas for the delay, of course we expect a week or 2 but 3 months! After a while work was being delayed again and not passed over to be signed off, it was at this point we asked to cancel all services immediately after our 6 month contract. It was at this point we made it really clear that we were extremely unhappy as work was constantly delayed and wasn't completed.

After several calls and asking them to cancel it was agreed with Ed that we could have our last month free for all the inconvenience we had. At this point it wasn't to bad as we knew we'd get our last month free and then the service would stop... but ow no, this is were the fun really started.

After 12 or so phone calls we were told that it needed to be in writing, this to our amazement was beyond a joke, after many phone calls and telling many members of staff that we wished to cancel, we were never told it had to be in writing. Taking the biscuit even further, the service continued through until June which we are currently being charged for along with May which was meant to be free, we're now £2700 out of pocket, the worst thing is that we have not even signed off any work from May onward.

To finally put the nail in the coffin, the invoices were taken out of dispute cause no one had any idea what they had agreed to... as James has kindly put it below, the lie and go back on their word. We have now been put on hold so can't access the admin panel after the invoices have come out of dispute just over a week ago, no curtsy call to let us know, nothing!

I could go on and on about many other issues but theirs so many, including being quoted £99 to do 5 minutes work which I had done on our sister site with in 5/10 minutes.

Please don't use this company, please find a company that provide good customer service, it's priceless at the end of the day.

Just maybe... just maybe I might get a call after this but I won't hold my breath.