Adam P.

I had a long-standing relationship with Bookoutlet. I had ordered several hundred dollars worth of books from them over the course of the past year or so, when I ran into a problem. It seems that Bookoutlet didn't have the books needed to complete my order. So, rather than contacting me, they just sent the wrong order and charged my credit card anyway.

In these kinds of situations, it's usually not a big deal to get some kind of refund worked out. I was willing to accept a partial refund for a partial return of the merchandise, but Bookoutlet wouldn't have it. I filled out an e-ticket explaing the problem, and they closed the ticket without resolving the problem. I tried to file another e-ticket and suddently the ticketing system didn't work. I called customer service and "Melissa" at customer service gave me the run around and wouldn't help resolve the situation at all.

I had to report the fraudulent charge to Visa, ship the supporting documentation to Visa, and I am still waiting for a refund for fraud from Visa. It's definitely not worth saving a few bucks on overstock books when you have to spend several hours to trying to get your money back for fraudulent charges. Stay away from Bookoutlet.