adam m.

This is actually a revision of my initial 5 star glowing review that I posted a few days after purchasing a TM package.

Before I go any further - The TM templates are fantastic!
- They look professional and polished and you get excited to think soon your business web site will look similar.

I decided it would be easier to deal with TM for my web site production thinking they know their own templates as such a more simplified process when compared to me handing the template over to a 3rd party web developer.

Over the past few weeks I have grown more and more frustrated at the lack of transparency with this company.

When I initially contacted sales I asked direct questions and was provided with direct answers, and those answers have turned out to be completely false.

I purchased $1500 USD of gift cards to be used towards a template and the creation or a new web site.

I agreed to purchase after being told clearly that I will ONLY deal with US based project manager however I expected the work will be completed by a production team likely located outside USA.

I was OK with that as I was lead to believe my primary contact or project manager (PM) would be based in Florida USA as such no issues with language/communications.

That is completely false.
- The PM I have been assigned is obviously not US based.
- The fake names and photos is nearly an insult when it is obvious. ESL
- The communication issues to date are making my project very challenging to say the least.

I was also told that the PM I would be assigned would work similar hours to me.
- Being based in Australia this was important to me and I deliberately asked that question prior to deciding to purchase a package.

I was initially assigned a PM 'Dakota" who not only worked the exact opposite hours to Australian business hours but also had great difficulty with the comprehension of written instruction.

I complained to the PM about the hours (I left out the fact they don't understand English well enough to act in the role of PM)

After a week of treading water with PM "Dakota" I was assigned another PM who I was told works 4-11 p. M EST time.
- I still receive emails at 9PM...

TM state you can chat to your assigned PM via their live chat portal.
- On 2 occasions to date I have been told I am chatting with the PM assigned to me and the name of the chat agent is indeed the name I was told I have been assigned.
- However that chat agent has no knowledge of the email sent by apparently the very same person only a few minutes ago.
- When asked directly are you the person emailing me, the agent refuses to answer.

So it has been 3 weeks since I Paid TM $1500 USD
- The last email I received was a few days ago sent by the PM (at 7pm in the evening) that said and I quote... " Your project has been forwarded to production. I will notify you once there is any news on it"

Congrats to the sales agent as you had me convinced!
- Buyers remorse has set in...

My advice:
- Buy the template, skip the web design services completely.