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Ordered a Samsung device which was priced over 600 pounds. Received a delivery date that was 10 days to come. Received a RM tracking number after 6 days. Unfortunately the order did not leave the warehouse. My refund request and emails have gone unanswered. The COLOMBO clan also own MIMOTEK and DC DIGITAL ENTERTAINMENT LTD (dissolved owing over 700k) and it appears I'm definitely not the only customer to experience this. I've wasted 2 weeks and will have to waste another month or so contacting my bank for the money. Hindsight is definitely 20/20. Beware!
Adam D.'s review of Tekshopz earned 7 Very Helpful votes
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Stole my money after numerous emails and communiction regarding my 150 pound watch purchase, like...
Hat is a very serious comment and unless you can prove that is the case I recommend you rephrase it.
Below is an explanation of the current situation. We are not going anywhere as we are here to help and resolve thank you.
Due to distribution problems from suppliers and goods being received needing refurbishing we had to cancel some orders that we were unable to fulfill. Unfortunately, the lockdown caused a build-up and as restrictions have started to ease, we could resolve these issues. We canceled and immediately refunded orders we could not fulfill if you send us a message, we can supply you with the refund proof from our merchant card processor. The issue we are having is although we have refunded the card processor has not actioned our instruction. As such this has delayed some refunds. Under the consumer contracts, your refund is supposed to be returned to your original payment method. We did email all customers affected and stated that If they have not received a refund or have any difficulty with the bank please contact us and we can do a refund by direct transfer to your bank. If this is the case send us a direct message and we can resolve it for you. We have to ensure chargeback repayment is not in place to ensure you are not refunded twice. Thank you. Customer service team.