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I purchase items all the time on the web, 1,000 items over the past 10 years at the rate of roughly 2 purchases per week. I've never ever had to deal with a company as unscrupulous and dishonest as Onecall. I called Onecall about a product, they told me they'd discount the price a little bit, but only if I bought it by close of business day. I was reluctant, as this was a product that had been dropping in price (as many tech items do), but the reason I bought the product was because the Onecall rep assured me the product would no longer drop in price. So I bought the item the same day. Within two weeks, the Onecall price had dropped. I called to be credited the difference in price. Many companies have a price match guarantee, and almost all do if the price match is with the same company that you bought from within 2 weeks. The company refused. The crux of the issue though was being given wrong information by the rep that the price would not drop, only to have the price drop 2 weeks later. With this added complication of being given misinformation, the price match clearly should've been accepted. I was suckered and pressured into making a purchase by close of business day, all the while being lied to, just to make the sale. Bottom line, I would've never made the purchase had the rep not assured me the price wouldn't drop. Even in this scenario in which the rep gives deceitful information to its customer, Onecall does not honor its word, even after they have been found out purposely lying to their customers. Onecall is more interested in using pressuring, unethical, trickster sales tactics to get its sale. Onecall clearly devalues its customers with the shady and corrupt ways it goes about its business.
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Excellent company I've been using for 20 years. My family has probably bought over 200 items from B&H over the years and they have always delivered. From fast shipping to very good pricing to honest and straightforward business practices, they are true leaders in electronic equipment sales. Easily my favorite web company to purchase from.
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