A M.

Been purchasing playsuits, sets and cute tops here for years and to be fair, they got overall good fast service. Customer service is quite helpful and prompt. Their sales are pretty good as well. Cute styles but some of their pieces don't have the best quality fabric and still going at about $60 and above, just aimed at school girls who don't know better. This is the place for mass produced stuff and last minute outfits with free returns if it doesn't work out. Fast fashion at its finest although few of their stuff do come from good local brands so those are of good quality. Beware that not all of their honest individual reviews make it on the product page so I'm writing it here.

Purchased some Dr Marten sandals. They arrived on time and packaged well. My coworkers have purchased from them in the past and they recommend this site highly as well.

Strange to see not so positive reviews on here given that this brand has been good to me for years. Recently bought two pairs of sunglasses I have been hunting down when I lost em overseas. They came wrapped carefully and arrived on time. I highly recommend Aldo for their good shoes as well when I had purchased boots in the past. I have loved this brand for years and will keep coming back for their impeccably stylish and affordable designs.

I can't say anything but good things about this company so it comes as a surprise that they have some bad reviews. I spent around $400 on this company during the Black Friday sale and they never got a single order wrong. My brother would shop here occasionally as well. Everything arrived on time, everything was exceptionally good quality and had no issues with customer service. Though they take some time to respond, I do appreciate that they listen to you and verify your identity before cancelling a purchase if it so happens that you've got different billing addresses and mailing addresses. I recommend this site and believe they offer good value for money.

I've been a customer of Shein for about 3 and a half years now and had ordered almost every month from them. I think some of their stuff was so enticing because it was so cheap and about the same quality as most online stores out there. Checking the reviews, the customer photos, sizing and the fabric really goes a long way. You really have to be smart about these things, do your research and maybe you might score some good pieces here. Remember that these are still very cheap Chinese versions of what you saw at a boutique. But because it is dirt cheap here, it won't really hurt.

My biggest regret was using my real email address in here. Word of caution: they get data breaches and i've gotten my passwords stolen because of Shein. Be careful of your info you give out and the amount of spending.
Don't be fooled by the cheap sales, rewards convertible to credit, trendy clothes and influencers they use. Their products are still mass produced rubbish and their return policy is virtually nonexistent. I have come across some of the most unhelpful and apathetic staff here. Most importantly, their website is not secure at all.
You want cheap prices, you get cheap clothes and cheaply paid customer service. At their core, they're here to make a buck out of you in the cheapest way possible. That's it.

They have automatically cancelled my order five hours after the Black Friday sale for my security?! Really. All because they auto-filled the Shipping Address into the Billing Address. They won't ever bother with any attempts in verifying that this in fact me paying for my order with my card when it is your doing. Now I am forced to pay for full price making the long wait for the Black Friday Sale useless. So appalling.

And yet, on the same night I bought from three other stores and they cared to verify billing addresses with me before they proceed with anything, let alone cancel my order.
I can't believe I have purchased from these guys for years and this was never an issue and now they pull this on me. I'm sure I'm not the only one who encountered the auto generated billing address. This is the first time I have encountered this with any store.

Tried to contact (over the span of almost three days) any of their staff on that ridiculous ticketing system of theirs, but failed 9 times out of ten. When I do reach someone after hours, they were unable to provide any help as they have no means to and are so poorly trained. They act as if this is the first time they've ever talked to a customer. Basically just hired to absorb all the frustration and disgust from PAYING customers like me who are led to believe the repulsive illusion Forever 21 calls "customer service" exists. 0 STARS!
NEVER AGAIN.

Order number *******

I placed and paid for my order 3rd of July, and they STILL HAVE NOT SHIPPED. Then weeks later, I get an email that it was on the way with no working tracking number. The reviews said that this site had gone to crap and i still placed my order because i really wanted this daydress i've been lookin at for a trip overseas. It's been two weeks. I have contacted them and sent screenshots and all they replied was 'Order number please' WHAT THE F*** WAS I THINKING buying from this crap website. They lure you in with discounts and some sort of disclaimer that they had switched suppliers so it takes a little longer to ship.
What a load of bull.
I don't even know how or when i can get my order shipped let alone get a bloody refund. What a waste of time and money!.
PS: Save yourself from this disaster of a company and order something from a respectable site.