My parents booked round trip plus hotels to Bogota Colombia, but because of the China virus from hell Avianca like all other airlines, canceled their flights! To reschedule was a disaster, they decided to travel back to October 2020 and again, because of Covid 19 they couldn't fly. So again booked for February this year and again my mom is sick and can't fly. In all this a $200 fee exchange and a $138 increase in tickets were charged when all airlines are not charging any fees or fare difference. Cheapoair told me because I called too late they wouldn't not refund the fee exchange when it should had never been charged in the first place! Plane tickets are cheap, but they get you with hidden fees and charges and no email communications at all explaining the situation. Never again!