I bought a battery for my work laptop. It was the company's money, so I didn't mind taking the risk (since buying the battery from Dell was almost twice as expensive. I had some technical issues with the site, then eventually completed payment with an emailed link from their customer service agent (Amy). Amy was super responsive, and kept telling me not to worry, as I think others think this website is scam. Turns out it is pretty awesome. Payment to arrival was about 1 week. I have been using the battery for 2 weeks now, and it hasn't exploded on me yet :)
Very sincere, humorous customer, thanks for your trust! Shipped to Singapore in 2-5 days,