Abiyot Y.

Very Very disappointing support! I have been using apple products over 5 years and I was optimistic about this company.(lots of my friends called me "an apple guy") of course until I terribly disappointed. Recently I face a problem on my I phone (Freeze out and stuck forever with "apple logo on" in a black screen). I have contacted customer support twice they both recommend me to get service at CityMac Kirkland. I went there(long drive from my home) the service man saw and confirmed as my I phone has nothing physical damage he plugged in his computer and tried to figure out the problem for about 2 minutes or less, he told me to pay $325 for fixing my issue. No other solution as per his saying, I have bought the iPhone ~$700 and I lost all, no fixing no nothing. I recognized that this company would be no more my choice. I am selling all my apple products including my Mac, I don't want to see even remember a while about apple products