Abigail R.

I place a order may 08/2022 and supposed be shipped on may 10/2022 and deliver on may 19 as a express mail delivery i spent 233.34 in my order. They take the money out from my bank on may 09/2022, then i receive a email that they need a 6 digit of my authorization code from my bank, so because i do not understand what they mean, i start to talk to some one in the live chat they have for costumer services. They asking me for a screenshot of my transaction... i send it. Well next day i go to chat again, they said it was decline, they need my copy of my ID and i need to call my bank so my bank can give me the 6 numbers code. Whattttt? But wait a minute, you have the money already why you need more inf.? They said for security purpose, i mean of whattt? I cancel my order. By the way this is my second experience with this website SHEIN... the first one order never came and they refund the money, and now this is my second order and that's what happened. DONT TRUST SHEIN BAD EXPERIENCE AND POOR CUSTOMER SERVICE.