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Abigail L.

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Experience: Clothing & Fashion, Shopping

Member since August 2020

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1 Review by Abigail


My letter to them

Dear customer services

I ordered from your special marketing campaign a couple of months ago and signed up, as persuaded, to your VIP membership.

Straightaway I wanted to cancel but again persuaded not to but to wait and I'd be notified when my membership was due and to cancel then or take payment break. I wasn't informed and so missed the £49 that came out of my account on 09/08. As soon as I realised I cancelled my order via online help - Geo on 7 Aug. I used the £49 to buy a pair of leggings full price that I did not want for £47.95 and was assured the account was then closed (after much more truing from your operative to keep me) and that no more payments would be taken from the account and it was closed and could never be a VIP member again (his words). Imagine my surprise over a week later to find another payment of £47.95 has come out of my account and I tried to chat online. Was cut off. Rang to speak to customer services who was very difficult to understand and ‘Bella' told me today that that was the payment for the leggings. The leggings I didn't want but felt I had to buy something as you had my £49. Apparantly as it was Les than £49, it did not come out of my ‘credit' as I would have had to spend exactly £49 or more and pay the difference! So I've been charged now neatly £100 for a pair of leggings I didn't want and from a monthly ‘membership' I didn't want and is extremely hard to get out of and understand! I have said I don't want the leggings that have failed to arrive so far. I will go through the hassle of returning them for a refund and have been given a support email to complain to in the hope that I can also get back my £49 that they literally sign you up for as soon as you get lured in to make your first order and I am done.

Please can i have my hard earned money back - there is nothing else I want from your site and nothing valued at £49 anyway!

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