Abigail L.

Between all of my family we've probably ordered from budk's site 30 times and have had no issue whatsoever. That was until my boyfriend wanted to buy my little brother a blowgun for his birthday. It was a little bit last minute so he paid for express shipping and the order came to a total of about 23 dollars. When the box arrived the night before the gift was supposed to be given my boyfriend opened it up to find a 210 dollar hobbit replica sword. My brother loves the hobbit so it worked out well but it was far too late to return the item. My boyfriend decided to be ethical and let them know that they sent him the wrong item so they could correct it for the poor guy that got a 16.99 blowgun when he paid for the sword. When he did this budk demanded that they would charge his card the difference if he didn't return the sword. Which according to this article by the FTC is highly illegal. Https :// www.consumer. Ftc. Gov/articles/0181-unordered-merchandise.
The representative said that the supervisor was away and that she would have them give him a call when she got back. Just to be safe my boyfriend explicitly stated that they did not have permission to charge his card the difference and the representative said "we don't need permission." When the supervisor finally called back she went through the same cycle until my boyfriend threatened to go through the FTC and they finally stopped saying they would charge his card. I'm very disspointed with this behavior because for those that do not know the law they would have been easily taken advantage of. This isn't just bad customer service it's illegal customer service.