Out of the 250 followers that I ordered, 21 of them dropped. I waited for one day to see if the auto refill would change anything, and then I contacted customer support. They answered me in less than three hours to tell me that there was a system error, which they had solved in the meantime and refilled my followers. I highly appreciate their efforts and care to customer experience. I also like their prices, which are very reasonable in the sector when you consider the quality and their excellent service. Thanks!