I was really apprehensive about making this purchase and sending money via western union! All I can say is I am so glad I did! I absolutely love my Neverfull GM it is such high quality, the only thing was it smelled a little musty but I put a eucalyptus leaf in the bag and it took the musty smell right out. Ella was so good at responding to all my emails, and sending pictures before they shipped. Total time for everything was about 10 days. I couldn't be happier and I can't wait to purchase my next bag. Thank you Ella and James!