Abhishek R.

I have not ordered yet from IndianRoots, but I don't think I will. Here's why:

I got an offer email citing 100% "cashback". Now, cashback is "cash" back, not some half-worth store credit. Anyway I know it's too good to be true so I checked your T&C. And there's all the catch. Not only do you not offer any "cash" back, not even 10%, you seem to even not offer a proper customer service policy.

From your T&C from the anniversary sale of 100% "cashback", "The amount paid by the customer will be refunded as store credit voucher, minus shipping charges." No cash is given back anywhere, but ok, you're giving away vouchers. So far, not very bad. But then the fun starts.

You also say, "In cases when product is not available or out of stock when the order is placed, the customer will be refunded with store credit of an equivalent amount". Are you kidding me? You're the first eCommerce company where I've seen such atrocious terms. First of all, you don't know your product inventory; that's bad in itself. Second, you just want to take my money and give me some store credit? Why can't you simply refund the cash into my account? It's not my fault you don't have the product I wanted, and I don't want any other product that you carry so give me my money back.

Finally, your returns policies suck. You state: "Indianroots will refund the paid amount only if the the order at delivery is damaged, faulty or if the order is wrong. No refund will be given by Indianroots if the order has been delivered with the color and size as selected by the customer while placing the order." Have you got no idea of how eCommerce works? We can't say for certain that an apparel will fit me unless I try; and often the stated sizes could be misleading. Almost all eCommerce companies offer a free return policy, no questions asked. For all I know, your size XL is smaller than the L sold at my department store, and you don't offer any level of confidence in ordering.

Oh and it gets better."In the event of the error having occurred on the part of Indianroots, the product can be replaced or the amount can be refunded at the sole discretion of Indianroots." Sole discretion? Dude, if you have committed the error, you have no discretion left. Give the money back, and then, offer some goodies because you screwed up the customer's day. At least make an effort to sound a little bit sincere, and not as if you are sitting there to grab whatever money I have to spend because one day I want to wear some ethnic clothes.